|To return a product at MPD, you'll
need to request a Return Merchandise Authorization
(RMA) number. This can be done through our returns
department. NO returns of any type will be accepted
without an RMA.
To request a return:
By phone: 800.993.5673
By e-mail: firstname.lastname@example.org
Monday – Friday, 10 AM – 7 PM EST
We'll need the following information to authorize
- Customer name or number
- Invoice number
- Part Number(s)
- Item serial number(s)
- Nature of the problem
In general, MPD accepts returns on merchandise
within the 90-day warranty period*.
Original shipping charges are not refunded on
returned items. Customers are responsible for
all shipping charges back to MPD on returned items,
and MPD will pay the shipping charges on the repaired
or exchange item(s) going back.
Returns within the 90-day warranty period can
be for exchange or repair at MPD's discretion.
Please be aware that specific manufacturers have
more restrictive return policies. For further
information on the return policy, please
click here or download the return policy in
PDF format below:
and Return Policies (Adobe PDF)
Have a question? Go to our frequently
asked questions area.
* The 90-day warranty
period begins from the date of invoice. All
parts sold by MPDparts are covered for a period
of 90 days from the date it was purchased, regardless
of the type of transaction. All parts are guaranteed
against defects in materials and workmanship.
All parts are remanufactured unless otherwise